Lunarpages Web Hosting

Frequently Asked Questions

Shared FAQ

What are the settings to configure and use email?

The following will show you the information needed to configure an email client to use your Lunarpages hosted email.

Incoming Mail Server:

Example: mail.domain.com

Incoming Port:
POP – 110
IMAP – 143

Please note that for Business Plans (PCI-Compliant Servers) the POP port will be 995 and the IMAP port will be 993)

Username

The username will always be the full email address of the email account that was created.

Example: username@example.com

Password

This is the password that was assigned to email account when it was created in your control panel. If you need to change your password please do the following:

Log into your control panel.
Click on your ‘Email Accounts’
Find your email address from the list of users, click ‘Change Password’
Change your password, then click on the ‘Change Password’ button.

NOTE:
If the email user knows their current password, they can choose to reset it via Webmail.

Outgoing Mail Server:

Example: mail.domain.com

Outgoing Port (SMTP)
SMTP – 587

Webmail:

Our shared servers offer several webmail applications which can be accessed from any Internet browser.

Webmail access: http://domain.com/webmail/

I cannot access my site and email from my home network but it works on other computers and devices.

This is most likely an IP address block. Our servers use a centralized firewall that detects multiple failed logins to the server, port scanning(very common with Apple devices), simultaneous connections, and even a weak network connection from your IP address can trigger a block. Whether it’s http, mail, cPanel, webmail, ftp, and mod security failed login attempts will block an IP address for security reasons. To correct this you can call Lunarpages support or send an email to ipblocks@lunarpages.com and a tech will remove the IP address from the servers firewall deny list.

You can retrieve your local IP address by going to http://ipchicken.com/

I need to change the DNS for my site but I cannot find the DNS manager.

On cPanel servers the advanced DNS manager has been disabled due to security reasons. In order to make changes please call in and provide the DNS changes needed or email us at support@lunarpages.com

My site is coming up with an Internal Server Error.

With an error message like a 500 Internal Server Error, first thing you will want to do is check the server error logs for your account. These logs can be accessed in your Lunarpages control panel and can provide useful information to any code errors or other potential causes of a site failure.

Error with an .htaccess file:

If you are using a .htaccess for the configuration of your site(s), it could be preventing your web page from loading in your browser. You can check the .htaccess configuration for any syntax errors that can cause a 500 Internal Server Error message. To confirm whether the .htaccess is the cause of the 500 Internal Server error, either remove or rename the .htaccess file temporarily and then try to reload the page.

Excessive resources:

A 500 Internal Server Error can also be caused by too many connections and or processes from your account on the server. You can check the server error logs to see if the problem is due to high resources. You are only allowed 2% of CPU and Memory and .2% of the MySQL processes.

Why am I getting prompted to update my password in the Customer Account Pages?

Every 6 months the password are preferred to be updated for your protection.

Why aren’t my emails delivering?

Often this is an RBL issue, sometimes the email address is invalid, or there’s a problem with the SPF record, or there’s an issue with the sending domain.

Can you update my website for me?

We do provide a service to do light updates via MSH (Managed Shared Hosting) at a cost. If you require advanced updates or a site redesign we do have a design staff that can also assist and will provide a quote for work to be performed

Why did my website get hacked?

Typically, when a website gets hacked it’s due to one of two things: a CMS exploit or a weak/compromised password. Very often this can be prevented by applying updates to the website via the site’s administration panel.

Have more questions? Search our Wiki
[cdata[*/ var theForm = document.forms['previewForm']
[cdata[*/ var theForm = document.forms['previewForm']
[cdata[*/ var theForm = document.forms['previewForm']
[cdata[*/ var theForm = document.forms['previewForm']